Close and reopen an issue

Use this guide to close a resolved issue or reopen one that needs further attention.

Before you start

You need Editor or Owner access to change issue status.

Close an issue

1. Open the issue

Go to Issues in the project sidebar and click the issue you want to close.

2. Click Close issue

In the right panel on the issue detail page, click Close issue.

An inline form appears below the button.

3. Enter a closure reason

The closure reason is required. Describe how the issue was resolved or why it is being closed (e.g. "Fix deployed to production on 15 May 2026" or "Accepted as out of scope — no further action required").

4. Confirm

Click Close issue to confirm. The issue status changes to Closed immediately.

A status history entry is created recording who closed the issue, when, and the reason provided.

Pause an issue

If work on an issue is temporarily suspended — for example, waiting on a third party — you can pause it without closing it.

On the issue detail page, click Pause issue in the right panel. You can optionally add a reason. The issue status changes to Paused.

Paused issues are still visible in the register and can be filtered. They are not overdue-exempt.

Reopen an issue

1. Open the closed or paused issue

Closed issues appear in the register when you select the Closed filter. Click the issue to open it.

2. Click Reopen issue

In the right panel, click Reopen issue.

3. Enter a reason

A reason is required when reopening. Explain why the issue needs to be revisited (e.g. "Fix did not resolve the underlying cause — recurring in production").

4. Confirm

Click Reopen issue to confirm. The issue status returns to Open and the closed_at timestamp is cleared.

Status history

Every status change — open, paused, closed, reopened — is recorded in the Status history section at the bottom of the issue detail page. This history is append-only and cannot be edited or deleted.