Frequently Asked Questions
Billing & Subscription
What tiers are available?
Lydaro offers four tiers:
- Free: 1 project, up to 100 risks per project, 1 team member
- Pro: 5 projects, up to 100 risks per project, 2 team members
- Team: Unlimited projects and risks, unlimited team members
- Enterprise: Custom limits, SLAs, and dedicated support
Can I switch tiers?
Yes. You can upgrade or downgrade at any time from the Billing page in the app sidebar. Upgrades take effect immediately. Downgrades take effect at the end of your billing period.
What happens when I hit my project limit?
You'll see an error when you try to create a new project. Upgrade your plan to create more projects.
Is there a free trial?
The Pro tier includes a 14-day free trial. No credit card required to start.
Features
What is a Quality Score?
The Quality Score (0–100) measures how well-managed a risk is, not how severe it is. It evaluates:
- Title clarity
- Cause, event, and effect descriptions
- Owner assignment
- Assessment completeness
- Response strategy
- Review discipline
A score of 70+ is considered "good". A score below 50 needs attention.
What is the risk workflow?
Each risk moves through a lifecycle: Draft → Active → Mitigated/Realized/Closed. Lydaro guides you through next best actions at each stage.
How does AI risk generation work?
On Pro and Team tiers, you can use AI to suggest risks based on your project description. AI uses Anthropic's Claude to generate cause-event-effect descriptions tailored to your project context.
Can I export my data?
Yes. From any project, click "Export" to download:
- Risk list (CSV): All risks with assessments
- Quality report (CSV): Quality scores by project
- Assessment history (CSV): Full audit trail of assessments
Account & Security
Who can see my data?
Your data is visible only to members of your organisation. Lydaro uses row-level security to enforce data isolation between organisations.
Can I delete my account?
Yes. Email support@lydaro.app to request account deletion. All your data will be permanently deleted within 30 days.
How is my data stored?
Data is stored in Supabase (PostgreSQL) hosted on AWS. Data is encrypted at rest and in transit. See our Privacy Policy.
Troubleshooting
I can't log in
- Check your email is correct
- Try "Forgot Password" to reset
- Check your spam folder for the verification email
- Email support@lydaro.app if still stuck
My invitation email didn't arrive
- Check spam/junk folder
- Ask the sender to re-send the invitation
- Confirm the email address is correct
See Troubleshooting for more issues.