Lyra Support Assistant
Lyra is Lydaro's in-app support assistant, available on every page. Ask questions about using Lydaro and get instant answers without leaving the app.
Beta: Lyra is currently in beta. Answers are checked for quality but may occasionally be incomplete or incorrect. For critical issues, email support@lydaro.app.
Opening Lyra
Click the LYRA chat button in the bottom-right corner of any page. The panel slides in from the right and stays open while you work.
What Lyra can help with
- Risks — creating, editing, assessing, responding to, and reviewing risks; cause-event-effect; quality score; threats vs opportunities
- Projects — creating and managing projects; project context fields
- Dashboards — quality score, health metrics, understanding the numbers
- Billing — plans, pricing, usage limits, how to upgrade
- Team — inviting members, roles and permissions
- Settings & Lists — configuring list values (status labels, probability levels, etc.)
- Account — your plan, license tier, session and usage limits
What Lyra cannot help with
Lyra is scoped to Lydaro only. It will politely decline questions about:
- Competitor tools (Jira, Asana, Monday.com, etc.)
- General topics outside Lydaro
- Medical, legal, or financial advice
Conversation persistence
Lyra remembers your conversation as you navigate between pages. If you ask a question on the Risk Register and then navigate to a project dashboard, Lyra keeps your conversation history.
When you move to a new page while Lyra is open, a small notice appears in the chat:
📍 You're now on Risk Register — I can help with this page too.
Lyra updates its context automatically for the new page, so follow-up questions stay relevant to where you are.
Starting a new conversation
Click New chat in the Lyra panel header to clear the conversation and start fresh. This also resets the session ID.
When conversations are cleared
- When you close the Lyra panel (using ✕)
- When you click New chat
- When you navigate to a different organisation
Minimising Lyra
Click — in the panel header to minimise. On desktop, a tab appears on the right edge of the screen. On mobile, the chat button reappears in the bottom-right corner.
Message limits
Each message is limited to 1,000 characters. A counter appears when you are within 100 characters of the limit.
Feedback on responses
After each assistant response, thumbs up / thumbs down buttons appear:
- Thumbs up — marks the response as helpful
- Thumbs down — flags it for quality review
Your feedback helps make Lyra better over time.
Usage limits
Lyra uses an hourly request limit reset on a sliding 60-minute window:
| Plan | Requests per hour |
|---|---|
| Free | 20 |
| Pro | 60 |
| Team | 60 |
| Enterprise | 120 |
If you reach the limit, Lyra tells you how many minutes remain before it resets.
Escalation
When Lyra cannot resolve a question, it suggests contacting support:
support@lydaro.app
Lyra may also automatically escalate when your question needs human attention (billing disputes, account access issues).
Privacy
Lyra's conversations are logged in anonymised form — no user identifiers, names, or organisation details are stored with the log. Messages are scanned for personal information before storage. Logs are used to review answer quality and improve the assistant.